Shipping & Returns
All items are shipping CanadaPost Expedited, with tracking number. Shipping cost will be calculated at checkout. As packaging ceramics requires extra care, a small handling fee is also included with the cost of shipping.
International shipping is currently unavailable
Returns & Exchanges
We want you to be happy with our products and our service. We have a 14 day exchange policy on all items. If you are not completely satisfied with a product, you can return it for a full refund or replacement.
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after Stefanie Smith Ceramics receives your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged, altered, or used. You will receive an email when Stefanie Smith Ceramics receives your return.
Stefanie Smith Ceramics makes every effort to pack your pottery in a manner such that it will survive the shipping process intact and all breakable items ship insured by the carrier. However, there are times when your pottery may arrive broken. If that happens, please take a picture of the box your item came in, the broken item (sometimes the shipping carrier requests them) and let us know within 72 hours of receiving your items. You will receive a full refund of the item including the shipping cost.
Customers are responsible for items lost in the mail during the return process. Any items not received will NOT be refunded. You should consider using a trackable shipping service, or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item.
The time it may take for your exchanged product to reach you may vary depending on your location.
If you would like to return a product, or have any further questions, please contact: firstname.lastname@example.org